For the most up-to-date information regarding whether your order is eligible for a refund, please sign into your online account , then select your event. Please see our Purchase Policy for more information. If you purchased tickets at the Box Office for an event at a Live Nation venue that has been canceled, postponed, rescheduled, or moved and if refunds are made available by the Event Organizer , you can request a refund by sending an e-mail to TicketRefund livenation. If an event has been postponed, it means the Event Organizer is still working to determine whether the event will be rescheduled or canceled; in the meantime, your tickets including any updates or add-ons, such as parking are still valid and no further action is required.
The status of your event, and any refund options available, can always be found in your online account. If you have tickets to an event promoted by Live Nation that has been postponed for more than 60 days—and no rescheduled dates have been announced—a day window for refunds will open at that time. See our Purchase Policy for more information. If you have tickets to an event promoted by Live Nation that has been postponed for more than 60 days, and no rescheduled dates have been announced, a day window for refunds will open at that time.
If you cannot locate your notification, please sign into your online account for the most current information on the status of your event. If you buy tickets after the rescheduled date has been announced, they will not be eligible for a refund offer. All sales are final and refunds are only allowed in limited circumstances for instance, when an event is canceled—or where an event is postponed, rescheduled, or moved, and the Event Organizer has approved refunds for that event.
Note that any changes in event schedules will be communicated directly to ticket holders via email as new details are made available. If you choose to keep your tickets to a rescheduled event with a new date, any upgrades or add-ons remain valid and will be honored.
Fans also can contact their credit card companies about reversing charges for tickets for events that were canceled or postponed, but that comes with its own challenges. Also, you have more options than just receiving a refund or accepting a new date for the event.
This information should all be laid out in email communications from the ticketing company or event producer, so make sure you read the fine print. Ticketmaster will refund the full cost of tickets plus fees for all canceled shows sold on its platform.
Refunds will be automatically paid to the original buyer's method of payment used at time of purchase. Fans should expect to receive a refund no more than 30 days after an event is canceled. For postponed shows promoted by Live Nation and AEG Presents, fans will begin receiving emails from Ticketmaster starting May 1 for most rescheduled shows between March and June showing both the rescheduled date and information about receiving a refund.
Fans will also be able to donate the proceeds of their refund to a charity to give concert tickets to health care workers through the Hero Nation program with Live Nation matching ticket donations. Many Live Nation and AEG events, including more touring arena shows, have been postponed but have yet to be rescheduled. Refunds for postponed shows after new dates have been announced.
If new dates aren't announced with 60 days after the original event was scheduled to take place, fans will automatically receive an email with refund information. If the concert or event is being promoted or organized by a third-party promoter other than Live Nation or AEG , the decision to offer refunds for postponed shows will be left up to the promoter.
In some cases, fans will not be offered refunds for postponed shows. Click here to check the status of your event. All fans who purchased tickets to concerts ticketed by AXS will receive an email regarding any event changes or cancellations.
If an event is canceled, AXS will automatically refund the payment method used for purchase within 30 business days of the cancellation announcement. If an event promoted by Live Nation or AEG Presents has been rescheduled, fans will have a chance to receive a refund for any postponed show, once the rescheduled date has been announced.
Ticket-holders will then have 30 days to request a refund on all rescheduled shows. If a new date has not yet been rescheduled, fans should hold on to their tickets. An email notification when the show is rescheduled will include refund information. Fans will have 30 days to apply for the refund. If fans opt not to receive a refund for a rescheduled show, the original tickets will remain valid for the new date. The decision to offer refunds for postponed shows will be left up to the promoter.
You can find information about contacting the event organizer here. If an event is canceled by the organizer, the entire purchase -- the ticket price and any Eventbrite fees -- should be refunded.
If an event is postponed by the organizer, Eventbrite suggests connecting with the organizer directly to address questions about rescheduled dates, possible refunds or event details. Event organizers are expected to respond within one week two business days if you paid using PayPal. You can pay directly through our app and the ticket will be available in your TicketSwap account and sent to your e-mail inbox immediately.
Tickets you see for sale have already been uploaded by the seller, so sent to you immediately upon paying. Fraud is prevented by user-checks and through partnerships and collaborations with event organizers. For more information about our user-checks, please click here. Showing these details gives you confidence in who you are buying from. When selling a ticket that is bundled with multiple tickets, we ask that you upload the original file.
Our system will split the file automatically and ask you to indicate which tickets are for sale, and which you want to keep. Once the listing is completed, we will send the tickets that you want to keep back to you to avoid any confusion. You want to sell your ticket as fast as possible - we get that! You decide what will be shared.
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